Are you facing issues with a recently purchased car or did your new electronic device break too soon? Have you bought a new air conditioning system installed to your home and the installation was done wrong? Understanding your consumer rights can be crucial in resolving disputes and ensuring fair treatment. Finland’s Consumer Protection Act (kuluttajansuojalaki) offers robust protections for consumers, providing a solid framework for resolving conflicts and safeguarding your interests. The Consumer Protection Act applies when a business sells goods or services to a consumer. This article aims to give you an overview of consumer rights in Finland and guide you on how to take action when things go wrong.
What Are Consumer Rights in Finland?
Right to Information
Businesses are required to provide clear and accurate information about their products and services. This includes details on price, quality, and any potential risks. Before making a purchase, ensure you have all the necessary information to make an informed decision.
Failure to provide necessary information may give you a right to demand compensation in a form of price reduction or terminating the contract.
Right to Safe Products and Services
Consumers have the right to expect that the products and services they purchase are safe and meet agreed-upon standards. If you receive a faulty or dangerous product, the seller must offer a repair, replacement, or refund.
Right to Reimbursement
If a product or service does not meet the agreed-upon standards, consumers have the right to seek reimbursement. This includes the right to repair, replacement, price reduction, or a full refund. The Consumer Protection Act outlines specific steps and timelines for addressing complaints.
Right to Cancel and Return
For purchases made remotely (distant selling), consumers have the right to cancel the contract within 14 days without providing any reason. During this time, you can return the product and receive a full refund.
Right to Fair Terms
Contracts should be fair and transparent. Unfair terms that create a significant imbalance between the consumer and the seller can be challenged and deemed invalid.
Protection Against Unfair Practices
The law protects consumers from unfair commercial practices, including misleading advertising, aggressive sales tactics, and exploitative pricing.
Steps to Take If Your Consumer Rights Are Violated
Contact the Seller
The first step is to contact the seller or service provider directly. Clearly explain the issue and the resolution you are seeking. It’s recommended to do this in writing and keep records of all communications.
Use the Consumer Disputes Board
If you cannot resolve the issue with the seller, you can turn to the Consumer Disputes Board (Kuluttajariitalautakunta). This independent body offers a free service to help resolve disputes between consumers and businesses regarding consumer rights in Finland. The board’s recommendations are non-binding but businesses often follow the board’s recommendations.
You can also contact Consumer Advisory Services for guidance in consumer right related issues.
Seek Legal Assistance
For more complex cases or if the dispute involve significant sums of money, seeking legal assistance can be beneficial. An experienced attorney can provide guidance, represent your interests, and help you navigate the legal process. We have handled numerous car sale related consumer right related issues but we also have tons of experience on disputes regarding other types of products and services as well.
How We Can Help
At Annia Attorneys Ltd, we offer our vast knowledge in consumer protection to your aid and we are committed to helping you get your rights met. Our experienced attorneys can assist you in:
- Understanding your rights and options under Finnish law.
- Communicating effectively with businesses to resolve disputes.
- Representing you in front of the Consumer Disputes Board or in court if necessary.
- Ensuring you receive fair treatment and compensation.
We understand that dealing with consumer issues can be stressful and time-consuming. Let us take the burden off your shoulders and work towards a satisfactory resolution on your behalf.
Contact Us
If you’re experiencing problems with a purchase or service, don’t hesitate to reach out to us for expert legal advice and representation. Contact Annia Attorneys today to schedule a consultation and learn how we can help protect your rights as a consumer. The situations always vary case-by-case and by contacting us you can have advice tailored specifically to your needs.
We offer 15 minute free consultation prior to any assignment to assess your need for our assistance.
